YOU ARE IMPORTANT TO US!
We here at Handsome Mountain understand that sometimes we get a change of heart and we want all of our customers to be 100% satisfied, and so, we offer a flexible return and exchange policy in which we can help you find the right product that you were looking for in the first place!
Obviously any online shopping is a bit difficult when you are unable to physically see and touch the item(s) that you are purchasing, so we have tried to include as much detailed shots and sizing information as possible on our website. However, should you have further questions and/or any inquiries ahead of your purchase we would be more than happy to get back to you through our email: firstname.lastname@example.org within 24 hours.
HOW TO RETURN OR EXCHANGE:
If you wish to return or exchange an item, please advise us within 7 days of receipt. Upon receiving our “Approval to Return and/or Exchange Confirmation” email, please ship us back the unused and unwashed item in the original state as shipped, including all original attached hangtags, and the original receipt, and we will happily exchange your item(s), or issue your refund back to your account in the same form of payment only.
IMPORTANT * For the safety of our products, and hygienic reasons, we have to be very careful when receiving returns and/or exchanges especially when it comes to our Pet Beds. For example, we cannot take the risk of potential bed bug infestation, or fleas in our studio, therefore the pet bed MUST be in the original and unopened plastic covering in order for us to do a refund or exchange.
The customer is responsible for the return and/or exchange shipping costs at this time, but we anticipate on making this a more flexible policy in the long run. Should you have any specific cases, please feel free to email us with your questions and/or scenario and we will gladly discuss the circumstances.
Once you have received our “Approval to Return and/or Exchange Confirmation” email, please send all returns and exchanges with your original receipt to the following address:
Handsome Mountain Pet Supplies
Unit #103- 2050 Scotia Street
The Artiste Building
*Please note that all Refunds can take up to 2 weeks to process depending on the order size
LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We currently ship throughout Canada and the United States of America. We work closely with Canada Post/USPS for all of our shipping needs. Our shipping rates are the exact current rates that Canada Post/USPS has to offer.
We do not cover any duty fees once the parcel has crossed the border. This is the responsibility of the customer upon delivery and/or pick-up of the parcel.
If you are a not a Canadian or U.S.A. resident and are interested in receiving a quote on a shipping cost(s) to your specified location - please send us an email at firstname.lastname@example.org and we will gladly check into shipping your desired items!
SALE & DISCOUNTED ITEMS:
*All Sale Items and Discounted Items are a FINAL SALE