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Free Shipping On Domestic Orders Over $150!

Shipping & Return Policies


We here at Handsome Mountain understand that sometimes we get a change of heart and we want all of our customers to be 100% satisfied, and so, we offer a flexible return and exchange policy in which we can help you find the right product that you were looking for in the first place!

Obviously any online shopping is a bit difficult when you are unable to physically see and touch the item(s) that you are purchasing, so we have tried to include as much detailed shots and sizing information as possible on our website. However, should you have further questions and/or any inquiries ahead of your purchase we would be more than happy to get back to you through our email: within 24 hours.



    If you wish to return or exchange an item, please advise us within 7 days upon receipt of your order. Upon receiving our “Approval to Return and/or Exchange Confirmation” email, please ship us back the unused and unwashed item in the original state as shipped, including all original attached hangtags, and the original receipt, and we will happily exchange your item(s), or issue your refund back to your account in the same form of payment in which you paid.

    At this time, the customer is responsible for the return and/or exchange shipping costs as we are a small business and cannot offer free return shipping (yet!), but we anticipate on making this a more flexible policy in the long run. Should you have any specific cases, please feel free to email us with your questions and/or scenario and we will gladly discuss the circumstances. :)

    Once you have received our “Approval to Return and/or Exchange Confirmation” email, we will send you the return address for your item(s).



    We currently ship throughout Canada and the United States of America. We work closely with Canada Post/USPS for all of our shipping needs. 

    We do not cover any duty fees once the parcel has crossed the border. This is the responsibility of the customer upon delivery and/or pick-up of the parcel.

    If you are a not a Canadian or U.S.A. resident and are interested in receiving a quote on a shipping cost(s) to your specified location - please send us an email at and we will gladly check into quoting you, and shipping your desired items!



    • Any customized item such as any of our Monogrammed Leather Goods *if you are unsure of Sizing, please double check the 'Sizing Charts', and 'How To Measure Your Dog' pages before placing your order. If you are still unclear on what size you need, again, please feel free to email us with your questions @
    • Any items discounted for promotions on social media 
    • Any items won, or purchased through a third part
    • Any items used, unpackaged, worn, or washed